Name: JestHaven
Address: 5 Bond Street, London, W5 5AP, GB
Telephone: +44 20 4832 5984

Merchandise from JestHaven may be returned within 14 days of arrival for any reason. The following provisions detail criteria, sequence, carriage responsibilities, and reimbursement timelines.

14-day refund guarantee01

The cancellation term spans 14 days from recorded physical delivery. This right remains valid whether the overlay sustained transit flaws, fails to function, differs from your order, or you merely reconsidered the purchase.

Return conditions02

Impaired or defective goods: replacement overlay or complete refund, including initial carriage charges; provide photographic documentation with your submission.
Discrepancy in dispatch: the intended item is routed promptly and the misdirected parcel collected at our expense.
Standard returns require the cosmetic overlay to remain completely unused, enclosed within its intact original packaging alongside all seals: return transit costs remain your responsibility, and initial delivery fees are non-refundable.
Given the personal nature of oral wear, unsealed units cannot be reintroduced into inventory and are ineligible for return unless a manufacturing defect is present.

Due to strict health protection and oral hygiene regulations under the Consumer Contracts Regulations 2013, any Wellasmile cosmetic cover that has been unsealed, placed in warm water for custom fitting, or inserted into the mouth is strictly non-returnable and non-refundable.

The return procedure explained03

Contact [email protected] or dial +44 20 4832 5984 within 14 days of parcel arrival, providing your reference number, the rationale for return, and photographic documentation should transit damage have occurred.
Our team issues a formal return identifier and the appropriate warehouse address within one business day.
Secure the product within its original carton, insert an enclosure note showing your return number, and seal the package.
Dispatch the parcel to the specified location, forward the tracking details by email, and retain your carrier receipt until your account is credited.

Refunds and processing time04

We evaluate the parcel within 3 business days of receipt and issue confirmation via email. Reimbursements follow the original transaction channel: cash-on-delivery payments are routed via bank transfer to your designated account, while direct bank transfers return to their source. Posting typically requires 1 to 5 business days.

Exchanges and cancellations05

Should you require an alternative variant, complete the return protocol and submit a distinct order; we credit the returned unit upon arrival. Orders may be cancelled without charge prior to warehouse dispatch by notifying [email protected] with the order number.

Questions about this policy06

Submit inquiries to [email protected] or reach out by telephone at +44 20 4832 5984 during Mon-Thu 09:45-18:15, Fri 09:45-16:30. A representative responds within one business day.

Merchant: JestHaven Appliances Ltd.
Registered address: 5 Bond Street, London, W5 5AP, United Kingdom
Email: [email protected]
Phone: +44 20 4832 5984