Shipping & Delivery
Each consignment from JestHaven is dispatched under registered transit. This outline specifies delivery schedules, tariff rates, and our protocol for shipments delayed, damaged, or unaccounted for.
Order processing time01
Purchases completed prior to 11:00 on regular working days depart our facility that afternoon; transactions concluded thereafter, or across weekends and public holidays, leave on the ensuing business day. A formal confirmation containing your reference arrives upon order receipt, followed by courier dispatch notices and a tracking code.
Monitoring your parcel02
- Consult the tracking link supplied in your transit notification email or text message.
- Alternatively, consult the dedicated tracking section on our site and input your reference number.
- Telemetry commences once the logistics partner records the inaugural scan, typically within 24 hours of departure.
- Successive transit scans document every stage through to final delivery.
Estimated delivery times03
Delivery estimates represent anticipated working days post-departure rather than binding commitments. Outlying territories may require an additional 1-2 days.
| Region | Estimated delivery time |
|---|---|
| United Kingdom | 1-2 business days |
| Other destinations | Calculated at checkout prior to final settlement |
Shipping and handling costs04
Complimentary standard shipping applies to orders exceeding $65 throughout United Kingdom; a flat fee of $4.50 attaches to smaller parcels. The precise shipping charge applicable to your destination will be calculated before you confirm the transaction.
International shipping05
For consignments bound outside United Kingdom, freight charges and anticipated durations appear during checkout. Import tariffs and customs levies remain the financial obligation of the recipient. Consignments rejected at border control are processed under standard return terms.
Missing, intercepted, or impaired parcels06
6.1 Damaged
Inspect the package immediately upon arrival. Should external containers or the dental overlays show evidence of harm, record clear photographic evidence and alert [email protected] within 48 hours. We arrange a complimentary replacement or issue a refund; returning the damaged goods is not required unless specifically requested.
6.2 Lost
If tracking data registers no transit progress for 5 business days, notify us with your order reference. We will lodge a formal tracing enquiry and offer either a replacement shipment or a complete settlement, according to your preference, within 10 business days of notice.
6.3 Parcels recorded as delivered without physical receipt
Confer with co-habitants, proximate neighbours, and your distribution depot prior to contacting us within 3 days of the delivery confirmation. We will initiate a formal investigation with the carrier and keep you informed throughout.
Questions about this policy07
Submit inquiries to [email protected] or reach out by telephone at +44 20 4832 5984 during Mon-Thu 09:45-18:15, Fri 09:45-16:30. A representative responds within one business day.
- Merchant
- JestHaven Appliances Ltd.
- Registered address
- 5 Bond Street, London, W5 5AP, United Kingdom
- [email protected]
- Phone
- +44 20 4832 5984